11. Many people never get to become high performers because their managers concentrate on catching them doing wrong.
12. Performance review is an ongoing process, not something you do only once a year.
13. Their behavior is not OK. They are OK. Eliminate the behavior and keep the people.
14. If you are first tough on the behavior and then supportive on the person, then it works.
15. Tell people what they did wrong, tell people how you feel about it, and reminding people that they are valuable and worthwhile.
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