Excerpt #2

11. Many people never get to become high performers because their managers concentrate on catching them doing wrong.

12. Performance review is an ongoing process, not something you do only once a year.

13. Their behavior is not OK. They are OK. Eliminate the behavior and keep the people. 

14. If you are first tough on the behavior and then supportive on the person, then it works.

15. Tell people what they did wrong, tell people how you feel about it, and reminding people that they are valuable and worthwhile.

Excerpt #1

1. If you cant tell me that you'd like to be happening, you dont have a problem yet. You are just complaining. A problem only exist if there is a difference between what is actually happening and what you desire to be happening.

2. People who feel good about themselves produce good results

3. Help people reach their full potential catch them doing something right.

4. One Minute goal to read on one minute. 

5. Since he does not attack me as a person - only my behavior- its easier for me not to become defensive.

6. Realize when the reprimand is over, its over 

7. the best minute i spend is the one i invest in people

8. how long would he want to bowl if there were no pins?

9. Everyone is a potential winner, some people are disguised as losers, don't let their appearances fool you.

10. Look at your goals, loot at your performance, see if your behavior matches your goal.